Privacy Policy

Your Privacy

The Bastille Day French Festival of Melbourne is an annual event organised by Bastille Day French Festival Inc., a not-for-profit association. Bastille Day French Festival Inc. is committed to protecting an individual’s right to privacy. We are bound by the Privacy and Data Protection Act (2014 (VIC) which sets out principles regarding the protection of your personal information. This Privacy Policy explains how we use and disclose personal information which we hold about you and the privacy rights you have in relation to that information.

What personal data do we collect and why do we collect it? 

We may collect the following types of personal information:

• Name
•  Email address 
• Telephone contact number
• Ticket details (entry type, V.I.P lounge, masterclasses….)
• Company name / occupation / job title
• Age or birth date
• The products and services you have purchased or which you have enquired about
• Credit card details
• ABN [for registered Festival stallholders]

We may also collect some information that is not personal information because it does not identify you or anyone else.  For example, we may collect aggregated information about how users use our website or anonymous answers to surveys.

How do we collect your personal information?

We collect your personal information directly from you in ways including:

• when you request information from us
• when you book tickets to Bastille Day French Festival events
• when you register as an artist with Bastille Day French Festival 
• when you apply for a job with us
• when you apply to work as a volunteer with Bastille Day French Festival
• when you make a donation to us
• when you subscribe to our mailing lists or E-news
• when you access, use or log in to our website
• when you enter a competition
• when you attend digital events hosted on the Bastille Day French Festival
• during conversations between you and our representatives

We may also collect personal information from third parties including ticketing companies if the Bastille Day French Festival event is co-hosted by a third party..

What happens if we cannot collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• we may not be able to provide the requested products or services to you, either to the same standard or at all (this could include information regarding performance changes or cancellations)
• we may not be able to provide you with information about jobs or volunteering with us
• we may not be able to provide you with information about products and services that you may want, including information about events, discounts, sales, artist opportunities or special promotions
• we may be unable to tailor the content of our website to your preferences and your experience of our websites may not be as enjoyable or useful

How can you access and correct your personal information?

• You may request access to any personal information we hold about you at any time by contacting us (details below).  Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (eg. by emailing it to you).
• If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it.  If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
• There may be instances where we cannot grant you access to the personal information we hold.  For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If that happens, we will give you written reasons for any refusal.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

• to notify you in the case of changes in date or time of a performance
• to provide products and services to you and to send communications requested by you
• to answer enquiries, and provide information or advice about existing and new products, services or events
• to provide you with access to protected areas of our website
• to assess the performance of the website and to improve the operation of the website
• for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Bastille Day French Festival, its contractors, or service providers
• to update our records and keep your contact details up to date
• to process and respond to any complaint made by you
• to respond to you regarding employment enquiries or enquiries regarding volunteering with Bastille Day French Festival
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority

Your personal information will not be shared or disclosed other than as described in this Privacy Policy.

Any personal data we collect is done so with discretion and we take necessary steps to protect all personal information we hold.  No information is passed to third parties of any kind. Careful disclosure of information only occurs within the association when absolutely necessary. There is no external disclosure of any kind.

Contact Forms- Cookies

We may send a “cookie”, a small summary file (containing a unique ID number) to your computer.  This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register and also enables us to keep track of products you view so that, if you consent, we can send you news about these products.  We also use cookies to measure traffic patterns, to determine which areas of our site have been visited and to measure transaction patterns in the aggregate.  We use this to research our users’ habits so that we can improve our online services.  Our cookies do not collect personal information.  If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the Website, track users movements, and gather broad demographic information.

Content from other websites

Articles on the website may, and often will, include embedded content such as videos, images, articles, and others. Embedded content from other websites manifests in the same manner as it would when visiting the other website in question. These websites may also collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content – this includes tracing your interaction with the embedded content if you have an account and are logged in to that website.

We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website.  Third party websites are responsible for informing you about their own privacy practices.

COVID-19 Contact Tracing

In accordance with the Victorian Department of Human Services to support contact tracing, the Bastille day French Festival must request that each person who attends the premise for more than 15 minutes (including staff) provide:

• First name
• Phone number

Bastille day French Festival is required to keep a record of those details, and the date and time at which the person attended the facility. Records may be kept electronically or in hard copy. Records will be kept for 28 days. Bastille day French Festival will destroy these records after 28 days from the date of the service provided to the individual. This only applies to services where records are not normally kept, i.e. this is special record-keeping introduced only by the Directions. No health records will be destroyed for example, which have their own normal statutory periods for required retention.

Change of Modifications to this Privacy Policy

This privacy policy is current; however, it is subject to change if and when necessary. We reserve the right to modify this privacy policy at any time and to notify all parties concerned by uploading an updated version on our website, and additionally sending out notification emails where required.

Contacting us

Our website address is: https://bastilledaymelbourne.com

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the Contact link on our website via the details set out below.

We will treat your requests or complaints confidentially.  Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.  We will aim to ensure that your complaint is resolved in an appropriate manner with which you are satisfied.